Shopping online with The Really Healthy Company is safe and secure:
The Really Healthy Company uses high-grade 2048-bit SSL security to encrypt sensitive information. That said your credit card payment actually goes directly through Global Payments' secure gateway (see below).
You can tell when a page is secure by the padlock symbol that appears on your browser to indicate SSL encryption.
Global Payments Secure Gateway
For highest security, your card payment information is never saved, even temporarily, on our servers. This means that your account security and our website security are NOT protecting payment information because it is simply not there. Instead, we use a third-party payment gateway called Global Payments, so when you pay you are actually on the Global Payments’ website and not ours. Their security is at that highest level it can be — PCI DSS V3.2.1 level 1 compliance with cardholder data dual-tokenized — and even we as vendors never have access to your full card details. In addition, we do keep our healthy.co.uk website fully updated and PCI compliant.
There are many websites online that hide behind PO Boxes, offshore addresses and sometimes even no address at all, and often do not have phone numbers or just use a permanent answer phone or a telephone reception service run by a 3rd party. This can make it difficult for you to complain if you receive bad service, and it makes it easier for a company to act irresponsibly and unfairly.
The Really Healthy Company provides you with a full address, a map to show exactly where we are, and a multi-line in-house telephone number (manned during business hours) with a backup answer phone during busy periods so you can get hold of use whenever you need to. Couple this with the SSL certification and you have the assurance that you are dealing with a bona fide physical company. We have also been in business since 1995 and have gained a positive and trustworthy reputation in the natural health industry.
Fair people running the company
If we make any mistakes, we will endeavour to remedy the situation as quickly as possible. We do try to be fair in all dealings with customers and do not just blindly follow some company procedure or manual. If you have a genuine gripe, we will try to resolve things ASAP to your satisfaction.
The Really Healthy Company was set up by two people immersed in natural health and this reflects in the company’s ethos in dealing with customers. When we make mistakes, we do take them very personally, and try to learn from them for the future.
If you have any questions regarding our security, please do not hesitate to contact us. Thank you.