Shopping online with The Really Healthy Company is safe and secure:
SSL Encryption and Stripe Payment System
All pages on The Really Healthy Company's website are delivered by SSL encryption (RSA - 4096 bit). This means that every page will have a small padlock to the left of the URL. When you come to the payment pages, we use Stripe Payments. Stripe is an industry-leading payment provider that is secured to Level 1 PCI compliance — the most stringent level of certification available in the payments industry. For more information on Stripe's security, visit: Security at Stripe.
For highest security, your card payment information is never saved, even temporarily, on our servers. In fact, we ourselves never get access to your payment card details. Instead, we use a third-party payment gateway called Stripe Payments. This means that when you pay us you are actually entering your payment details directly into the Stripe system, with no payment data saved on our system. Stripe is at that highest level it can be — PCI Level 1 compliance with cardholder data encrypted with AES-256 and stored on isolated servers. In addition, we always keep our healthy.co.uk website fully updated regarding security and it is fully PCI compliant.
There are many websites online that hide behind PO Boxes, offshore addresses and sometimes even no address at all, and often do not have phone numbers or just use a permanent answer phone or a telephone reception service run by a 3rd party. This can make it difficult for you to complain if you receive bad service, and it makes it easier for a company to act irresponsibly and unfairly.
The Really Healthy Company provides you with a full address, a map to show exactly where we are, and a multi-line in-house telephone number (manned during business hours) with a backup answer phone during busy periods so you can get hold of use whenever you need to. You can visit our shop during opening hours and buy product direct from us. Couple this with the SSL certification and you have the assurance that you are dealing with a bona fide physical company. We have also been in business since 1995 and have gained a positive and trustworthy reputation in the natural health industry.
Fair people running the company
If we make any mistakes, we will endeavour to remedy the situation as quickly as possible. We do try to be fair in all dealings with customers and do not just blindly follow some company procedure or manual. If you have a genuine gripe, we will try to resolve things ASAP to your satisfaction.
The Really Healthy Company was set up by two people immersed in natural health and this reflects in the company’s ethos in dealing with customers. When we make mistakes, we do take them very personally, and try to learn from them for the future.
If you have any questions regarding our security, please do not hesitate to contact us. Thank you.