Returns and Refunds
If you have received an item or items that you did not order, or received items that were damaged or faulty, please let us know ASAP and return them to us by an insured service within a 30-day period so we can send you the correct or replacement item/s. We will of course refund you the return postage in full. (You can also request a refund instead of replacement if you wish.)
If you have just changed your mind about an order (no problem!), please let us know ASAP and return any items you do not want within a 30-day period in a re-saleable condition (items must be unopened, seals intact and all packaging must remain in pristine re-saleable condition) for a full refund less the original postage and packing charge. Please make sure that you send items back securely packed and by an insured service, as we cannot refund items lost or damaged during the return transit. (On request, they will be sent back to you.)
For partial returns, volume discounts will not apply to product kept, unless goods are being returned because they faulty. Therefore, after the refund you will end up paying what you would have if you had bought only the items that you are keeping.
We issue refunds as soon as we receive return goods.