Returns and Refunds
If you have received an item or items that you did not order, or received items that were damaged or faulty, please let us know ASAP and return them to us within a 30-day period so we can send you the correct or replacement item/s. We will of course refund you the return postage in full. (You can also request a refund instead of replacement if you wish.)
If you have just changed your mind about an order (no problem!), please let us know ASAP and return any items you do not want within a 30-day period in a re-saleable condition (items must be unopened, seals intact and all packaging must remain in pristine re-saleable condition) for a full refund less the original postage and packing charge. Please make sure that you send items back securely packed and by an insured service, as we cannot refund items lost or damaged during the return transit. (On request, they will be sent back to you.)
For partial returns, volume, bundle and other special-offer discounts will not apply to product kept, unless goods are being returned because they faulty. Therefore, after the refund you will end up paying what you would have if you had bought only the items that you are keeping.
We issue refunds as soon as we receive return goods, although they may take up to a week to process through to customer's credit card.
Please note that refunds for international orders will not include the shipping for orders returned to us because of non-payment of customs charges or because products are not legal to import into your country. So please check, before placing international orders, whether the products you are ordering can be imported, and what customs charges are likely to be.
If you have paid by bank transfer, we will transfer the money back to you, although we will not cover any bank transfer fees or currency exchange costs.