Terms & Conditions
By placing an order with us you are agreeing to the following:
Terms & Conditions are boring but important. We are fair players and an ethical business, but it is essential to specify what we mean by that. We are also very approachable, so any time you have any problems or issues, please do not hesitate to contact us and we will do the best we can to sort anything out.
Occasionally, for customers living in remote locations around the world, we may ask for a further postal surcharge on top of what was automatically calculated and paid for during the checkout process. It is regrettable to do this but courier charges to such places can be very unpredictable and turn out much higher than expected. In such cases, if the surcharge makes the order too expensive for you, we will immediately offer you a full refund. Thank you for your understanding.
Orders are usually dispatched the very next business working day that they are placed (or the day after that for international orders), and are sent either by Royal Mail post (signed-for, special delivery or airmail international) or by a courier service, depending on value and destination. If you would like a faster delivery method than the one we would use, please ring us for details and extra costs.
Please note that if you are placing this order during a holiday period, it will not be sent out until the first or second working day after that holiday period.
To order goods through this website you must be at least 18 years of age, and use credit card or payment information that you are authorized to use. You are also responsible for ensuring the accuracy of the details provided during the automated ordering process. (Don't worry if you make a mistake, just let us know immediately and we can correct it.)
We keep all personal information private, and NEVER pass on your details to other companies and individuals. We are fully compliant with Data Protection law.
See our Privacy Statement at www.healthy.co.uk/privacy.html
Please note that your credit card details are NOT stored on our server. When you enter them, they are being entered into the Realex payment gateway which means that nobody (not even us) has access to your full credit card number. This makes the online order process for our company extremely safe for you.
Faults and Returns
If any of our products are faulty or you receive the wrong item/s, please inform us and then return them in a re-saleable condition within 30 days of receiving them. Upon receipt of the goods and verification of the problem, we will offer you a full refund or a replacement, along with a refund for the carriage & insurance costs of the returned item/s. Please ensure that returns are securely packaged and sent by an insured or signed for service as we cannot be responsible for returns that we do not receive.
If you change your mind about an order, please inform us (no problem!) and then return, at your cost, any items within a 30-day period in a re-salable condition (items must be unopened and their packing must remain in pristine re-saleable condition) for a full refund. Please send items back securely packaged and by an insured service in case they go missing in the post.
Click here for more information on returns.
If you make a mistake placing an online order… no problem. Please just contact us immediately and we can manually over-ride your order specification and immediately refund you any over-payment etc., or charge you any extra. If the order has already left us, you will unfortunately have to return any products ordered by mistake (see Faults & Returns above).
If an item you ordered is not in stock and has been back-ordered, will will inform you immediately by email. You can cancel your order for a full refund if you do not wish to wait. We generally don't like keeping someone's money without sending out goods, so unless the products are definitely available shortly, we will look to refunding you and then informing you when products are available.
Please note that you will need a modern SSL encryption browser to use our 2048-bit encryption protected service. Browsers are free and you can chose from Chrome, Firefox, Internet Explorer, Opera or any other equivalent software.
Click here for more information on our online security.
Price and Payment
All prices on our website are quoted in £ Sterling (GBP).
The price of the goods is the price quoted on the website at the date the order is received and will include Value Added Tax (VAT) at 20% for EU countries: Austria (including Jungholtz and Mittelberg), Belgium, Croatia, Cyprus (Southern), Czech Republic, Denmark, Estonia, Finland, France (including Monaco and Corsica), Germany, Greece, Hungary, Ireland, Italy (including Sardinia), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (including Madeira and the Azores), Spain (including the Balearic Islands Majorca, Ibiza & Menorca), Slovak Republic, Slovenia, Sweden and the United Kingdom (excluding the Channel Islands).
For all other countries outside the EU, VAT is automatically deducted.
If you are in the EU but outside the UK, and have a valid VAT number linked to the delivery address, we are can remove the VAT. Please ring through your order by telephone for this service. (We do a manual checks on EU VAT numbers to ensure we apply them correctly.)
By placing an order, you consent to payment being charged to your credit card account, as provided on the order form.
We reserve the right, without notice, to increase item and delivery prices. This is usually to reflect extra carriage costs. We will never, however, charge any extra money on a credit/debit card without first seeking your permission. If you do not wish to pay the extra carriage costs, we will refund you in full and cancel your order.
Special promotions are valid as long as stocks last.
Website Errors & Omissions
Very very occasionally product details and prices are entered incorrectly on this website. We reserve the right, without notice, to amend incorrect prices and to cancel orders (with full-refund) for orders made on those incorrect prices. (Usually we just let it go if our loss is not too great.) Any overpayments customers are found to make will be immediately refunded.
Also, product labels and packaging can change over time, so that occasionally we have an old picture of a product on the website until a new one is available. If the packaging is totally different, of course we will not use an old picture.
Refunds or Returns
If you change your mind about an order, please contact us first and then return, at your cost, any items within a 30-day period in a re-salable condition (items must be unopened and the packing must remain in pristine condition which requires adequate packing of the returning products). Upon receipt of the returned re-salable goods, we will apply an immediate refund to the value of your order total less the original carriage cost and any volume purchase advantages. As we cannot be responsible for goods sent back to us that go missing in the post or that are damaged by the post and therefore not in re-saleable condition, we recommend that returned items be securely packaged and that you insure the return for loss or damage to the value of the items being returned.
For partial returns, volume discounts will not apply to product kept, unless goods are being returned because they faulty. Therefore, after the refund you will end up paying what you would have if you had bought only the items that you are keeping.
We do our best to insure efficient delivery to our customers however once goods leave our office we cannot assume liability for shipping delays as we have no control over third party postal services, couriers and customs. We offer no guarantees for speed of order arrival. Obviously if your order is confirmed lost, you will receive a full refund or replacement, depending upon your preference. However, a reasonable of amount of time must be given before an order is declared officially lost in transit.
UK orders usually arrive within 2 to 4 days if sent via second class post, or for higher value orders, the next business day as sent by Royal Mail Special Delivery or courier. European orders take 3 working days to a week to arrive. And orders going outside Europe can take 7 to 14 working days.
If your order does not arrive within a week for UK delivery, two weeks for Europe and 3 weeks for the rest of the world, please contact us and we will try to track it. If the order is confirmed as lost, we will either send out a replacement or you can request a refund.
Click here for more information on delivery/shipping.
You will be responsible for complying with any legislation or regulation governing the import of the goods you are ordering into the country of destination and for the payment of any duties/taxes applied to them. Once your order reaches your country, we cannot accept liability for customs confiscations or other postal problems. (The only way to guarantee overseas delivery is to pay extra for an overseas courier service. If you are interested, please ring us for a quote.)
Please note that the customs of many Middle Eastern countries such as Bahrain, Kuwait, Qatar, Saudi Arabia and UAE have started blocking liquids. So if you are from one of these countries, we may have to cancel your order or ask you to arrange to pay extra for a courier service able to deliver liquids.
Queries and complaints
We aim to respond to e-mailed, faxed and written queries within 24-48 hours except weekends and Bank holidays. In respect of complaints, we will consider the nature of the complaint and contact you within 21 days of the complaint giving you the result of the enquiries and what we propose should be done. (Usually we respond in just a few days unless the complaint is complex and requires investigation.)
By placing an order, you are accepting that this sales transaction is to be governed by the law of England and Wales and subject to the jurisdiction of the English Courts. None of the above affects your normal statutory rights.
The Really Healthy Company makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided "as is", and is not intended as medical advice. Its intention is solely informational and educational purposes only. Please consult a medical or health professional should you need medical advice.
The Really Healthy Company also makes no warranties or representations of any kind that the services provided on this web site will be uninterrupted, error-free or that the web site of the server that hosts the web site are free from harmful computer code. We do, however, endeavour to keep our server software up-to-date and secure, and do not store payment details on our servers. In no event shall The Really Healthy Company, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law.
All materials on this website are the copyright of The Really Healthy Company with all rights reserved. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of The Really Healthy Company.
Registered Office and Company Number
The Really Healthy Company is the trading name of The Really Healthy Company Ltd which is registered at 42 Copperfield Street, London SE1 0DY. The Company Number is 3021687 and the VAT Registration is GB 657 0853 16. If you need to send us mail, please use our office address which is 1 Larch Court, Royal Oak Yard, Bermondsey Street, London SE1 3GB.
None of the above Terms & Conditions affects your Statutory Rights
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
If you have any questions regarding these Terms and Conditions, please do not hesitate to contact us. Thank you.