Customer Online Security
Shopping online with The Really Healthy Company is safe and secure:
The Really Healthy Company uses high-grade 2048-bit SSL security to encrypt sensitive payment information. This ensures that any credit card information and other personal details are sent by high encryption to ensure your safety and security.
You can tell when a page is secure by the padlock symbol that appears on your browser to indicate SSL encryption.
In addition to this, The Really Healthy Company uses an extra security Extended Validation Certificate which means that the company that issues our SSL certificate (Comodo) have made sure that we are who we say we are. These certificates are the most secure for customers and can be easily spotted as they trigger a green address window at the top of any secure page.
To validate our EV SSL certificate click the Comodo validation symbol either in the bottom right of your browser window, the green address bar at the top of the window, or the padlock symbol your browser uses to show secure SSL connections. Usually, SSL encryption only kicks in when you are checking out an order (and thus entering in sensitive data) but if you wish to check it before this stage then just change the "http://" first part of the page address at the top of any healthy.co.uk page to "https://".
Realex Secure Gateway
When it comes to entering and processing your credit card details, we use Realex payment gateway which makes the whole process even more secure. Realex uses the most sophisticated and secure online payment system available where all financial transactions are encrypted and processed securely behind protected firewalls, allowing us to safely process your card payment. The system, of course, is fully Payment Card Industry (PCI) compliant. For extra security, the Realex payment system even hides your full credit card number from us.
There are many websites online that hide behind PO Boxes and sometimes even no address at all, and often do not have phone numbers or just use a permanent answer phone or a telephone reception service run by a 3rd party. This can make it difficult for you to complain if you receive bad service, and it makes it easier for a company to act irresponsibly.
The Really Healthy Company provides you with a full address, a map to show exactly where we are, and a multi-line in-house telephone number (manned during business hours) with a backup answer phone during busy periods so you can get hold of use whenever you need to. Couple this with the EV SSL certificate above and you have the assurance that you are dealing with a bona fide physical company. We have also been in business since 1995 and have gained a positive and trustworthy reputation in the natural health industry.
Fair people running the company
If we make any mistakes, we will endeavour to remedy the situation as quickly as possible. We do try to be fair in all dealings with customers, and do not just blindly follow some company procedure or manual. If you have a genuine gripe, we will try to resolve things ASAP to your satisfaction.
Whilst many companies are set up purely for financial goals, The Really Healthy Company was set up by two people immersed in natural health and this reflects in the company's ethos in dealing with customers. We genuinely try to be fair and professional at all times, and when we make mistakes, we do take them very personally and try to learn from them for the future.
If you have any questions regarding our security, please do not hesitate to contact us. Thank you.